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Article

Understanding and Initiating the Offer Approval Process

Release: 16.2

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Overview

The iCIMS Talent Platform enables users to submit candidates, offers, jobs and iForms through an approval chain prior to taking action on the item. By default, user admins, recruiters, and hiring managers can all start any approval process. Permissions related to approval processes can be configured based on each client’s unique workflow and existing approval methods.
 
The Offer Approval Process is used to submit an offer for internal approval before sending to a candidate, allowing the corporate hierarchy to review the offer criteria and salary before it is presented to a candidate.

For information regarding how to configure the results available within an approval search as a user admin, please refer to the Configuring Approver Searches as a User Admin article. For information on acting as an approver for an offer, please refer to the Acting as an Approver on a Job section of the Understanding and Initiating the Job Approval Process article, as the steps are similar.

Routing Offers for Approval

  1. Navigate to the Job Profile for which you want to route an offer, and select the People Tab.
  2. In any Detailed View, select the checkbox next to the candidate for whom there is an offer to send for approval, and click the Advance button.
  3. Within the Advance status list, select the appropriate offer approval status for your organization. (The name and availability of the status may be configured for your specific organization.) If a popup message displays, click OK.
  4. On the Edit Approval List screen, select the Edit Default Message link to view or change the email message that is sent to approvers, if desired. When finished editing this message, click the Save button in the Compose Email popup.
  • Note: Message variables are highlighted in green and will populate with data when the email is sent. If the Template says that it Contains Unavailable Variables, there are variables in the Template that the Platform cannot access. If a variable is unavailable, it will appear with a strikethrough. As a best practice, do not send out emails with unavailable variables.
  • Tip: Verify the presence of or add the Approval Button variable to the email message to allow approvers to approve or decline the candidate directly from the email they receive. This may be accomplished by clicking the Add Variables button, clicking Approval, then selecting General > Approval Button and clicking the Add Selected button.
  1. To access or generate a list of approvers, locate the Add Approvers section of the Edit Approval List screen. The dropdown to the immediate right of the Add Approvers label can include options to select a Person, Relational Person, and/or a Global Approval List. (Available options may differ depending upon specific system configurations and access permissions.)
  • Select Person to add a specific person to the approval list. Click into the – Make a Selection – dropdown to search for and select the correct approver by clicking their name. Repeat to add as many approvers as necessary.
  • Select Relational Person to add a person with a specific relationship to the offer to the approval list. In popup that displays, search for and/or identify the correct kind of approver. Click the correct title, and then click Add Selected.
    (For example, to select the manager of the hiring manager for the job, select Relational Approvers > Job File > Job > Detail Tab > Hiring Manager > Employee Tab > Manager, and then click Add Selected.)
    To add additional Relational Persons, click the Show Relational Approvers button. Repeat to add as many approvers as necessary.
  • Select Global Approval List to add all persons and relational persons from a global approval list to this list. Click into the – Make a Selection – dropdown to search for and select the correct global approval list by clicking the name of the list. Note that the global approval list will populate as individual person or relational persons, not as a list, so that individuals can be removed or moved within the newly-created list. Repeat to add as many global approval list as necessary.
  • Tips:
  • Person, Relational Person, and Global Approval List selections may be made in any order, and adding a new selection will not overwrite existing approvers in the list.
  • It is possible to add the same individual multiple times in an approval list. An individual who appears multiple times (by name and/or by relationship) will receive the approval request multiple times.
  • For additional information about moving, deleting, and managing approvers from this screen, please refer to the Tips for Managing Approvers and Approval Lists article.
  1. Click the Save & Begin Approval button.
  • Note: There is a setting that can control the minimum number of approvers necessary to begin an approval. If the Begin Approvals button does not display on the approval screen, enter at least the minimum number of approvers and then click Save; this should prompt the Save & Begin Approval button to display.
     
  1. Click OK in the popup window to confirm the start of the approval process, if applicable. The system will automatically email each approver one at a time in the order they are listed. This process will continue until all approvers listed have responded.
  • Note: Once the approval is initiated, the system uses the current information to resolve any relational approvers and send requests for approval to the appropriate people. If any relational approver cannot be resolved, the system will indicate that this approver is Unavailable and, upon any attempt to proceed, will display a popup prompting the user to acknowledge that that approver will be removed from the list.
  1. View the finalized approval process in an Offer Approval window. Each approver will be listed along with the status of their approval.
Warning: The link and/or approval buttons provided in the email to each approver will allow them to approve the offer and make comments without logging in. To avoid security concerns, this email should not be forwarded or carbon-copied to others.

Tips:
  • Resend approval emails as reminders to listed approvers by clicking the Resend button.
  • Skip over any listed approvers to advance the approval process by clicking the Skip button.
  • The iCIMS Talent Platform assigns a status to the approver so that the recruiter knows where the approval stands. These statuses can also be manually changed by users with appropriate permissions. The most common statuses are:
    • Pending - Approvers have been assigned, but the approval email has not been sent.
    • Notified - Approver has been notified, but hasn't yet viewed the email.
    • Approved - Job, candidate, offer, or iForm has been approved.
    • Rejected - Job, candidate, offer, or iForm approval has been declined.
    • Skipped - Recruiter has manually set the status to Skipped so that the process does not stall.
    • Viewed - Manager has viewed the approval email.
    • Unable to Contact - Email has not reached the recipient. 
  • When an offer is either approved or declined, the approval initiator will be automatically notified by the Platform.
  • To learn how to set up a Dashboard widget to show you all offers awaiting your approval, see the Common Dashboard Metrics article. For an overview of the Dashboard, please refer to the Introduction to the Dashboard article.
  • If an approved offer must be sent back through the approval process, navigate to the People Tab on the Job Profile. Click Modify Filters, then click Advanced Search to view the full search form.  Click Add Column and search for the Offer Approval Icon (the pathway to add this is Columns > Recruiting Workflow Icons > Offer Approval Icon); add this icon to the search output if it is not already present (refer to the image below for more detail). Click Search to run the search. The Offer Approval Icon will display as a column in the search results; click this icon to review or Edit the approval process.

An image that displays the Offer Approval icon within search results.