If I manually create a profile for a candidate, can they claim that profile and access it later?
Best Answer chosen by Community Manager Siobhan S (iCIMS, Inc.)
Eileen K (iCIMS, Inc.)
Yes, if you create a profile for a candidate, they can claim that profile using the email address that matches their profile in the system.
The most candidate-friendly way to ask the candidate to claim their profile is to send them an email using the Application Request template. You may want to review and update the messaging in that template to make sure that their next steps are clear (i.e., that they will need to 'reset' their password in order to access the Portal).
In theory, a candidate can also claim their profile using the matching email address with no action from any user at your organization if they go to the Portal and attempt to sign up using an email address that is already in the system. If they then use the Password Reset process, they will be able to receive access to their account. However, if you are hoping that a candidate will log in to update information or apply for other roles, I recommend reaching out to them proactively, as that will provide a more positive candidate experience.