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Corianne EganCorianne Egan 

How can candidates reset their passwords?

We get a lot of candidates asking for help. Is there an easy place to point them?
Best Answer chosen by Corianne Egan
JacquelineJacqueline (iCIMS, Inc.) 

There's a great Learning Clip here:

http://www2.icims.com/Frequently-Asked-Questions-From-Candidates

And if you would like that in article form, it can be found in the Knowledge Base candidate FAQ, here: 

http://www2.icims.com/KnowledgeBase/Frequently-Asked-Questions-from-Candidates 

All Answers

JacquelineJacqueline (iCIMS, Inc.) 

There's a great Learning Clip here:

http://www2.icims.com/Frequently-Asked-Questions-From-Candidates

And if you would like that in article form, it can be found in the Knowledge Base candidate FAQ, here: 

http://www2.icims.com/KnowledgeBase/Frequently-Asked-Questions-from-Candidates 

This was selected as the best answer
Erin TibbsErin Tibbs
We get this question a lot.  When we know who the candidate is, we typically send them one of our email templates.  The email template sends them their login ID and a link to the password reset page.  On this communication, we also remind them of the updated iCIMS password requirements (as this can often cause confusion):
1. At least one number
2. At least one upper case letter
3. At least one lower case letter
4. At least 8 characters