Welcome to iCARE Technical Support
The iCARE Technical Support Center is your one-stop hub for all things related to usability within your iCIMS Talent Platform. While you're here, we invite you to submit a Help Desk ticket to a dedicated Subject Matter Expert, check the status of a ticket you have previously submitted, or search our knowledge base for up-to-date information about iCIMS features. In addition, we hope you get the opportunity to visit iCIMS University on our iCARE Customer Support Site for Quick Guides, Video Tutorials, Live Training Schedules, and more!
Submit a ticket to the iCIMS Help Desk for a speedy response from one of our technical experts
Resetting your password or instructing candidates to do so is easy!
1) Click the "Log back in!" link, located on the top right of every Portal page.
2) Click the Retrieve Password link, located below the Login Name and Password fields on the Login page.
3) Enter the email address you used when you originally created your profile. If you enter a different email address not in the system, your password will not be retrieved.
4) Check your email, and click the link provided to follow the reset password steps.
Watch the video tutorial below to learn how to change your password.
The Quick Links panel can be pinned to the left side of your dashboard for easy access to reports, appointments, or other shortcuts. Watch the Learning Clip below to learn how to navigate and manage the Quick Links panel. You can also read specific information and a step-by-step guide in the Knowledge Base article on dashboards, which contains more information on Quick Links.
The platform's reporting and searching options are plentiful! You can use the Reporting Center for quick links to most-used reports, or use the search drop down for person, candidate, job, job postings, workflow searches and more. You can also use the following Knowledge Base Articles to learn more:
Saving a search template can save you time in your day-to-day. Watch the video below to learn how to save search and output templates. Need more information? Read this Knowledge Base article.
The Dashboard allows for quick access to the reports and metrics that users rely on daily. The Dashboard contains configurable Panels that assist with job and candidate management within the Platform. These panels display information within Search Widgets that present data to users in real time, using searches that have been previously created and saved within a user’s Platform. Dashboards can be configured globally, per-login group, or by the user for a personalized view. Use the Learning Clip below to learn how to use and configure your Dashboard.